At MELIORA, every order is carefully prepared to ensure it meets our quality standards. We encourage customers to review their order details before completing their purchase.
Tailor Made & Made to Order attires cannot be exchanged or refund. We will only consider if the product has any manufacturing defects or not stitched as per customer’s requirement. In that case please contact our customer service team and file complains about the product, to seek further help. Custom Stitched orders might be delayed or delivery time may effect due to the communication with customer about tailor suggestion.
We currently do not offer exchanges or returns on international orders. However, if you receive an incorrect item or a product with a verified manufacturing defect, please contact our Customer Support team within 48 hours of delivery. Our team will review your request and assist you accordingly.
Before opening your parcel, we recommend taking clear photos of the outer packaging, shipping label, and invoice. Please keep these records until you have verified that your order has been received in perfect condition. This helps us resolve any concerns quickly and efficiently if an issue arises.
International orders may be subject to customs duties, taxes, or import charges imposed by the destination country. These charges are the responsibility of the customer.
If a shipment is held by customs, the customer is responsible for providing any required documents or information requested by the local authorities.
If an order is refused, abandoned, or cannot be cleared through customs due to customer related reasons, MELIORA will not be responsible for any refunds, reshipping costs, customs charges, or other associated expenses.
Although we have no existing refunds policy. However, in case of unavailability of stock refund would be provided. Your refund will be credited back to your original method of payment within approximately three weeks of being processed. All handling costs and other transactional charges are non refundable. In case of quality issue identified while dispatching the order, we will remove the concerned items from your original order. Refund will only be processed for items excluded from the order, not the entire value of the order. Refunds will be issued to the same credit card that was used for the original purchase. In case of BANK DEPOSIT | DIRECT TRANSFERS via Third Parties your refund will be credited back to any PAKISTANI Bank account.
You may cancel your order any time before the order has been processed and dispatched. Once the order has been processed, the “Exchange and Return Policy” Will be applied. Meliora may decline the orders, if the payment did not go through or the product is out of stock. You will always receive the confirmation email and SMS notification once your order is confirmed.
